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Case Study · Podiatry · Provo, UT
From “AI is overwhelming” to a clean roadmap that pays for itself in one rebooked patient.
Dr. Jeffrey Hammond knew AI could help his practice, but he had no time to separate real tools from hype. We walked in, learned how the practice runs, and handed back a clear roadmap he could turn on that week.
They took something that felt overwhelming and made it approachable, actionable, and exciting.
The problem
A practice owner with no time to sort AI out
Dr. Jeffrey Hammond is a podiatrist, a practice owner, a dad, and a 250-mile ultramarathoner. He knew AI could help, but he didn't have the bandwidth to research platforms and tell real tools from hype.
Three things quietly ate his week: he finalized every chart note himself, patients only rebooked when someone remembered to ask, and his software didn't talk to itself. He'd rather raise prices than add headcount, so anything new had to earn its keep.
What we did
How we did it
Step 1
AI Whiteboarding Session
We sat down with Dr. Hammond and his office team for an hour and walked the whole operation from A to Z.
Step 2
Mapped the Opportunities
We cut through the noise and pinpointed the handful of places where AI would have the biggest impact.
Step 3
Delivered the Game Plan
We handed back the top wins, each with the hours saved, the dollars attached, and what it would cost.
Bring patients back automatically
Custom orthotics should be re-checked every 12–18 months. Today that only happens when someone remembers to ask. A simple rebooking sequence reaches every patient whose window has passed. One or two rebooked patients a month covers the entire tool stack.
The result
Overwhelming became a Monday to-do list
Dr. Hammond walked away with a prioritized, costed roadmap in hand: four wins live in week one for under $130/month, well inside his budget, plus a clear growth lever that funds the rest. No hidden fees, no pressure, built on the software he already uses.
In his words
Dr. Hammond's full review
As a physician and business owner, I've known for a while that AI was something I should be exploring. The problem was finding the time. Between seeing patients, running a practice, being a husband and dad, and squeezing in a few ultramarathons, I didn't have the bandwidth to spend countless hours researching platforms, comparing products, and figuring out what would actually help my business versus what was just hype.
The Certified AI Partners team made the entire process incredibly easy. They came into my office, took the time to understand how my practice operates, identified inefficiencies, and showed me practical ways AI could improve workflows and save time. What I appreciated most was that they had already done the homework for me. Instead of handing me a long list of options and creating more work, they recommended solutions that fit exactly what I was looking for and could realistically implement.
Throughout the process they were transparent, professional, and straightforward. There were no hidden fees, no pressure tactics, and no surprise costs. They were honest about what AI could help with, what it couldn't, and how it could integrate into the systems I already use.
One of the biggest takeaways was realizing how many tasks I spend time on that simply don't require my expertise. As physicians, we often get buried in administrative work when our time is best spent caring for patients. If AI can help me spend less time behind a computer and more time doing what I love, that's a huge win.
I would absolutely recommend Certified AI Partners to any business owner looking to improve efficiency and work smarter. For healthcare providers especially, their ability to identify practical opportunities within a busy medical practice was incredibly valuable. They took something that felt overwhelming and made it approachable, actionable, and exciting.
If you've been thinking about AI but haven't had the time or knowledge to dive into it yourself, I highly recommend having the Certified AI Partners team come in. They helped me see how AI can actually make my practice run better, not just add another thing to my to-do list.
Dr. Jeffrey Hammond, DPM, AACFAS Hammond Foot & Ankle · hammondfootandankle.com Know AI should be on your plate, but have no time to sort it out?
That's exactly where we start. We learn your business, find the highest-leverage moves, and prove the return.
Book a free AI sessionBased on a Certified AI Partners discovery & assessment engagement, May 2026. Figures reflect the plan delivered to the client; the orthotics reactivation lever is a sized opportunity, not yet-realized revenue.